A. CANCELLATION POLICY
Any cancellation must be done in writing or email. No exceptions. Cancellations will not be accepted after 4 days.
Mexports accepts all major credit card payment (VISA, MASTERCARD, AMERICAN EXPRESS, etc) or company check.
Mexports now offers NET 30 on orders of $3,500 and up: Subject to approval by our partner DSA Factors.
B. SHIPPING TERMS
All shipments are FOB Laredo, TX. To avoid damage, all shipments will be shipped via an approved truck line. Stock items will be available within days. Please allow 2-6 weeks for items out of stock. Delivery dates are estimated and are subject to change.
OUR MINIMUM ORDERS ARE: TEXAS $750 / OUT OF STATE $1,000.
C. CONCEALED DAMAGE POLICY:
It is the Customer responsibility on truck Freight Shipments to require the driver to remain until the items are unpacked and inspected. We regret the inconvenience this matter has caused you. Therefore, your claim is considered “Concealed Damage”.
Concealed damage is defined as that which no specific cause, place or time of occurrence can be determined; and that which there is no firm evidence to show when ,where, how, or why the damage occurred.
Any Damage must be noted on the freight slip. Concealed Damage will not be covered later if not noted at the time.
With respect to your information provided to Mexports by Susana Molina, we will comply with all applicable U.S. data protection laws currently in force. We will use such information for the following reasons:
Internal record keeping
To improve our product services
We may periodically send promotional materials about new products, or other information, which we think you may find interesting using the e-mail you have provided.
The day we ship your merchandise, we will fax or email your BOL, so you can track your merchandise and follow the claim policies.